Terms and Conditions 

    Agreement between User and CallpointVR 

    Welcome to Callpoint Virtual Reception! The www.callpointvr.com website (the “Site”) is comprised of various web pages operated by Callpoint Virtual Reception (“CallpointVR”). www.callpointvr.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.callpointvr.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. 

    Charges And Fees. 

    There is a $29.99 start-up fee associated with beginning your service and there may be a fee associated with reactivating your service. Usage charges may vary depending on the services selected. 

    How We Calculate Your Bill. 

    Your bill is our notice to you of your fees, charges and other important information. It reflects the fees and charges in effect for your service plan at the time they are incurred. Our Minutes are calculated starting when the CallpointVR answers the phone and ends when the call and the associated wrap-up note is completed. 

    We do not charge for phones calls less than 15 seconds. If a call is more then 15 seconds and less then 1 minute you are charged for the full minute. After the first-minute, calls are charged in 15- second intervals. 

    If a Customer hangs up while waiting for CallpointVR to answer, we do call them back. You can request that we do not call back those customers that hang up during the queue process. It follows that same billings rules as a call. 

    Provided Phone Numbers. 

    We will provide you with a new business number. It is 100% your responsibility to arrange the correct call forwarding with your provider. We are not legally or financially liable for any forwarding errors or issues that arise. We have no control or responsibility regarding call forwarding. These concerns must be addressed with your phone provider. 

    Cancellation/Refund Policy 

    You may cancel your subscription at any time. Although cancellations are effective immediately, we don’t bill for partial months or offer prorated rates; therefore, you will be charged for the entire month. For example: If you cancel your subscription 7 days after your prior charge, you will be responsible for paying for the remainder of the monthly subscription. Please contact us at contact@callpointvr.com with any questions or concerns. 

    Because of the nature of the Services, we enforce a strict no refund policy. Once you make a payment for the Subscription Services, CallpointVR has no obligation to provide you a refund for any reason. With that being stated, your satisfaction with our services is our top priority. If you’re not pleased, please reach out to us promptly. We’re dedicated to working with you to address any issues and find a solution that meets your needs. 

    Subscription Automatic Renewal 

    Our Subscription Service is month-to-month and automatically renews on a monthly basis. 

    Service Agreement and Termination. 

    WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND OR TERMINATE YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR VIOLATING THIS AGREEMENT OR FOR ANY OTHER GOOD CAUSE, INCLUDING, BUT NOT LIMITED TO: 

    1. Two or more late payments in a 12-month period. 
    1. Incurring charges greater than your deposit or billing limit (even if we haven’t yet billed the charges) if you are unwilling to increase your deposit with us. 
    1. Incurring charges materially in excess of your monthly access charge (even if we haven’t yet billed the charges). 
    1. Harassing our employees or agents. 
    1. Lying to us. 
    1. Interfering with our operations. 
    1. Becoming insolvent or going bankrupt. 
    1. Breaching this agreement. 
    1. “Spamming,” or other abusive messaging or calling practices. 
    1. Providing credit information we cannot verify. 
    1. Using your service in a way that adversely affects other customers or is illegal. 
    1. Allowing anyone to tamper with your CallpointVR number. 

    *We can also temporarily limit your service for any operational or governmental reason. 

    Payment Terms 

    All payments must be received by CallpointVR no later than (3) days after the applicable Billing Date. You must, at all times, maintain a valid payment method on file with CallpointVR. You hereby authorize CallpointVR to debit your payment method to satisfy any and all amounts due to CallpointVR. 

    If we do not receive full payment within 30 days of the Billing Date, you will be considered to be in material default of this Agreement, and CallpointVR will have the right to immediately terminate service without waiving the right to collect any and all amounts then due plus all Late Charges that may accrue thereafter. 

    *If you need to change your Billing Date, please contact us. 

    Late Fees and Charges 

    Any payment(s) not received within 10 days of the Due Date, are subject to a late charge equal to 10% of the amount then due (“Late Charge”). 

    Links to Third Party Sites/Third Party Services 

    www.callpointvr.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of CallpointVR and CallpointVR is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. CallpointVR is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by CallpointVR of the site or any association with its operators. 

    Certain services made available via www.callpointvr.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.callpointvr.com domain, you hereby acknowledge and consent that CallpointVR may share such information and data with any third party with whom CallpointVR has a contractual relationship to provide the requested product, service or functionality on behalf of www.callpointvr.com users and customers. 

    No Unlawful or Prohibited Use/Intellectual Property 

    You are granted a non-exclusive, non-transferable, revocable license to access and use www.callpointvr.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to CallpointVR that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 

    All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of CallpointVR or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. 

    You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. CallpointVR content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of CallpointVR and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of CallpointVR or our licensors except as expressly authorized by these Terms. 

    International Users 

    The Service is controlled, operated and administered by CallpointVR from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the CallpointVR Content accessed through www.callpointvr.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations. 

    Electronic Communications 

    Visiting www.callpointvr.com or sending emails to CallpointVR constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 

    Indemnification 

    You agree to indemnify, defend and hold harmless CallpointVR, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. CallpointVR reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with CallpointVR in asserting any available defenses. 

    Arbitration 

    In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 

    Class Action Waiver 

    Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE 

    OTHER. Further, unless both you and CallpointVR agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. 

    Liability Disclaimer 

    THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CALLPOINT VIRTUAL RECEPTION AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 

    CALLPOINT VIRTUAL RECEPTION AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. CALLPOINT VIRTUAL RECEPTION AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALLPOINT VIRTUAL RECEPTION AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF CALLPOINT VIRTUAL RECEPTION OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

    Termination/Access Restriction 

    CallpointVR reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Texas and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 

    You agree that no joint venture, partnership, employment, or agency relationship exists between you and CallpointVR as a result of this agreement or use of the Site. CallpointVR’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of CallpointVR’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by CallpointVR with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

     Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and CallpointVR with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and CallpointVR with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. 

    Changes to Terms 

    CallpointVR reserves the right, in its sole discretion, to change the Terms under which www.callpointvr.com is offered. The most current version of the Terms will supersede all previous versions. CallpointVR encourages you to periodically review the Terms to stay informed of our updates. 

    Contact Us 

    CallpointVR welcomes your questions or comments regarding the Terms: 

    Callpoint Virtual Reception Email Address: contact@callpointvr.com 

    Telephone number: 

    936-278-1718 

    Effective as of April 04, 2024